{"id":1358,"date":"2025-12-03T13:10:56","date_gmt":"2025-12-03T12:10:56","guid":{"rendered":"https:\/\/www.optima.it\/?page_id=1358"},"modified":"2026-01-29T10:40:27","modified_gmt":"2026-01-29T09:40:27","slug":"customer-area","status":"publish","type":"page","link":"https:\/\/www.optima.it\/en\/customer-area\/","title":{"rendered":"Customer Area"},"content":{"rendered":"<h3 dir=\"auto\"><strong>Technical Support<\/strong><\/h3>\n<p dir=\"auto\">To ensure quick and efficient service, support is managed centrally via our Web portal. If you have an active maintenance contract or a license under warranty, please access the Optima Service Desk portal to open, track, and manage your support tickets.<\/p>\n<h2 dir=\"auto\"><a href=\"https:\/\/optimasrl.atlassian.net\/servicedesk\"><strong>Access the Optima Service Desk Portal<\/strong><\/a><\/h2>\n<p dir=\"auto\"><a href=\"https:\/\/www.optima.it\/wp-content\/uploads\/2026\/01\/Optima-Service-Desk-Customer-Support-User-Guide-EN-Rev-3.1.pdf\">Read the access and user instructions<\/a><\/p>\n<hr class=\" border-gray-100\/30 dark:border-gray-850\/30\" \/>\n<h3 dir=\"auto\">Administration and Accounting<\/h3>\n<p dir=\"auto\">For inquiries regarding invoices, payments, maintenance contract renewals, or changes to company details.<\/p>\n<div class=\"my-2\"><\/div>\n<ul dir=\"auto\">\n<li class=\"text-start \"><strong>Office Hours:<\/strong> Mon-Fri 09:00 \u2013 18:00<\/li>\n<li class=\"text-start \"><strong>Phone:<\/strong> +39 051 826336<\/li>\n<li class=\"text-start \"><strong>Email: <a href=\"mailto:accounting@optima.it\" target=\"_blank\" rel=\"nofollow noopener\">accounting@optima.it<\/a><\/strong><\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\" border-gray-100\/30 dark:border-gray-850\/30\" \/>\n<h3 dir=\"auto\">Sales Department<\/h3>\n<p dir=\"auto\">If you wish to upgrade your current license, discover new offers, or request a quote for additional services, our sales team is at your disposal.<\/p>\n<div class=\"my-2\"><\/div>\n<ul dir=\"auto\">\n<li class=\"text-start \"><strong>Sales Inquiries:<\/strong><br \/>\nWe are at your disposal to analyze the best solutions for your company\u2019s growth.<br \/>\n\ud83d\udce9 <strong><a href=\"mailto:sales@optima.it\" target=\"_blank\" rel=\"nofollow noopener\">sales@optima.it<\/a><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support To ensure quick and efficient service, support is managed centrally via our Web portal. If you&#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1358","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.optima.it\/en\/customer-area\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Optima | The house of best competence il glass worldwide\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Customer Area | Optima\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.optima.it\/en\/customer-area\/\" \/>\n\t\t<meta 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