{"id":660,"date":"2020-10-14T15:00:39","date_gmt":"2020-10-14T13:00:39","guid":{"rendered":"https:\/\/www.optima.it\/documentazione-servizi\/"},"modified":"2022-12-27T11:35:17","modified_gmt":"2022-12-27T10:35:17","slug":"documentation-services","status":"publish","type":"page","link":"https:\/\/www.optima.it\/en\/documentation-services\/","title":{"rendered":"Documentation &#038; Services"},"content":{"rendered":"<p><strong class=\"big\">A good relationship with your customers simply means a good support service.<br \/>\nOur assistance service it\u2019s provided in several ways according to different specific needs:<\/strong><\/p>\n<h3>Customer Service<\/h3>\n<p>A young and dynamic staff of expert technicians is available to our customers<br \/>\nto answer partners\u2019 questions on the phone and give useful tips for a proper use of our products. Make sure you have registered your newly purchased license and\/or to be in possession of a valid maintenance contract <a href=\"mailto:sales@optima.it\">click here to ask for more information<\/a>.<br \/>\n<a class=\"big\" href=\"tel:+39 051 826336\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-53\" src=\"https:\/\/www.optima.it\/wp-content\/uploads\/2020\/10\/phone_ico.svg\" alt=\"\" width=\"42\" height=\"42\" \/>+39 051 826336<\/a><\/p>\n<h3>Email<\/h3>\n<p>It\u2019s possible to contact our support service sending a direct email to the address below that will automatically create a support request thanks to our integration with JIRA Ticketing system (*service is subject to the possession of a license covered by warranty or with a maintenance contract active)<br \/>\n<a class=\"big\" href=\"mailto:support@optima.it\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-53\" src=\"https:\/\/www.optima.it\/wp-content\/uploads\/2020\/10\/mail.svg\" alt=\"\" width=\"42\" height=\"42\" \/>support@optima.it<\/a><\/p>\n<h3>Remote assistance<\/h3>\n<p>A dedicated service through which our techinician can remotely connect with your desktop to evaluate and quickly solve problems that are difficult to manage on the phone. To access this service you need a PC with an Internet connection, Windows XP or later versions and a software, that requires no installation, that can be downloaded by clicking on the icon shown here.<br \/>\nThis special assistance service is reserved for our subscriber customers or accessible for a fee.<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.optima.it\/remote\/logmein_home_page_Eng.html\" target=\"_blank\" rel=\"noopener noreferrer\">Request Remote Connection <\/a><\/p>\n<p>Ask our sales department for a quote <a href=\"mailto:sales@optima.it\">sales@optima.it<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A good relationship with your customers simply means a good support service. Our assistance service it\u2019s provided in&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-distribuzione.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-660","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/pages\/660"}],"collection":[{"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/comments?post=660"}],"version-history":[{"count":14,"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/pages\/660\/revisions"}],"predecessor-version":[{"id":1175,"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/pages\/660\/revisions\/1175"}],"wp:attachment":[{"href":"https:\/\/www.optima.it\/en\/wp-json\/wp\/v2\/media?parent=660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}