Documentation & Services

A good relationship with your customers simply means a good support service.
Our assistance service it’s provided in several ways according to different specific needs:

Hot Line

with the Software Factory in Bologna. The development staff is ready to answer partners’ questions on the phone and give useful tips to correctly use the packages and related administrative tools.
+39 051 826336

Email

active 24/7, by accessing the reserved area of the website www.optima.it where you can consult a knowledge base of constantly updated errors and improvements.
support@optima.it

Remote assistance

after contacting the telephone hotline, you can access a remote assistance service through which our technician can interact directly with your desktop to evaluate and quickly solve problems that are difficult to manage on the phone. To access this service you need a PC with an Internet connection, the Windows 98 operating system or later versions and a software program, that requires no installation, that can be downloaded by clicking on the icon shown here.

Request Remote Connection

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